Erris Homes is committed to protecting and maintaining your privacy. We comply with data protection laws that are applicable in respect of data processing within the UK. Erris Homes Limited determines the purposes and the manner in which personal data is processed.
This privacy notice sets out how we collect, use and protect your personal information and your rights in relation to your information, when you make an enquiry about purchasing our homes.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM OR ABOUT YOU?
When you make an enquiry about our homes or services, book an appointment or join “The My Erris Account” from our website, we may collect and retain information that you have provided to us that can, include:
- Your contact details (name, email, phone numbers, address)
- Your communication preferences
- Your budget for a new Erris Home
- The status of the home you might currently own
- When you want to move
- Demographic information about you including age range, household type, profession
- the source of your enquiry
We require this information sop that we can effectively follow up your enquiry and meet your needs much better. If you do not provide adequate information, we may not be able to provide the level of service that we would like to.
You do not have to provide any personal data to use our website, However, certain sections of the website, or services provided within the website, may not be accessible if you choose not to share any information with us (See the section below on Website tracking and cookies).
If you enquire via a 3rd-party (e.g. an Estate Agent, New Homes For Sale, Rightmove or Zoopla), the 3rd party provider, with your permission, will pass personal details you gave them to us in order for us to provide you with further information.
As we follow up your enquiry we will process further information including:
- Your ability to purchase an Erris Home, including financial resources, and any assistance you may require
- Notes on conversations, discussions and meetings you have had with us
- Any correspondence we send and/or have received from you
If you consult an Independent Financial Advisor (IFA) in furthering your purchase, we will process any information you have agreed they can share with us relating to your mortgage in order to process your new home purchase. The IFA will also confirm that they have verified your financial documents.
If you decide to start the process of purchasing from us by reserving a home, we will process further information on:
- Details of your new mortgage (if you require one)
- Details about the sale of your current house (if you need to sell it or are using any of our purchase schemes)
- Contact details of your solicitor, and estate agent if relevant
- Information required to support any equity loan scheme (such as Help to Buy)
- The extras you purchase and choices you make via My Erris Homes Account
- The dates various activities in the process of purchasing a home occurred
Our conveyancer or staff will send contract documents to your solicitor, respond to their queries and process any information they or you may provide in furthering the sale to you of your new home, or in acquiring your home if a part exchange agreement has been made, including:
- Contract terms
- Deposit payments
- Enquiries and responses
- Certified copies of your I.D such as passport, driving licence and/or utility bill as required by the Council of Mortgage Lenders to support money laundering/fraud legislation
- A marriage or death certificate in some circumstances to prove succession of title
- A check on HM Treasury’s Financial Sanction list for evidence of criminal activity
When you complete the purchase of an Erris Home we will process further information relating to:
Your utility companies and meter readings
Details of any issues with your home that you have reported to us and how they were followed up
Your responses to our customer satisfaction survey, (unless you have opted out of this process or wanted to act anonymously).
When you visit our website we will place a secure “cookie” in your browser history. A cookie allows us to record your interactions with our website and the device, browser and IP address which you are using. You can read more about cookies in the following paragraphs below.
The types of Cookies that we use on our website, and the purposes for which they are used, are set out below:
• Strictly necessary cookies: These cookies are essential in order to enable you to move around our website and use its features at the most optimum speed possible. Without these cookies, any services on our website you wish to access might not be provided.
• Analytical/performance cookies: These cookies collect information about how you and other visitors use our site. This includes which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to the website. All information these cookies collect is aggregated. It is only used to improve how a website works.
o We use Google Analytics, for example, to anonymously track website usage and activity. Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.
Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available at the following address:
o You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Disable Google Analytics
o Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).
• Functionality cookies: These cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. Additionally, these cookies can be used to allow an optional service to function such as offering a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
• Targeting cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These cookies are dropped only with your consent. You can give your consent either by closing the cookie banner displayed at the bottom of the landing page of our website or browsing the website outside the cookie banner and clicking on any of its item. Please note that we track your consent using a technical cookie; therefore, in the event you delete any cookies stored on your devices you see the cookie banner once again. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
• Social media cookies: These cookies allow you to share what you’ve been doing on our Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
• Pixel tags: Also known as a clear GIF or web beacon. These are invisible tags placed on certain pages of our Site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular device visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.
• Tracking URLs: These are used to determine from which referring website the website is accessed.
To find out more about Cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy
HOW DO WE USE YOUR PERSONAL INFORMATION?
We are required to have a legal basis for processing your personal information. These are most commonly:
- To perform or take steps to enter into a legal contract with you
- To comply with a legal obligation
- Where we have your explicit consent, freely given
- Where it is necessary for our legitimate interests and these do not take precedent over by your rights and interests
When you make an enquiry, we will use the personal information we hold about you to take steps towards entering into a contract with you such as to:
- Follow up your enquiry and provide further information you have requested about the properties Erris Homes you have shown interested in
- Determine which properties Erris Homes may best suit your needs, based on the information you provide
- We will make you aware of new sales releases, offers, events, promotions and other marketing information based on your consent
- We will use your personal information to tailor our services and products, understand how you heard about us, improve our website and adapt our marketing channels as we have a legitimate interest to do this
As you progress to reserving a Erris Home we will use your personal information, including passing it to 3rd-parties, to take further steps towards entering into a contract with you such as to:
- Assist you in the journey of tailoring and purchasing a home from Erris Homes.
- Assist you with selling your own home through our internal schemes
- Help you with the processing of any (mortgage or similar loan) you may need, including the valuation of the home you are purchasing
We will also use your personal information to comply with our legal obligations, for example to:
- establish your identity
- comply with money laundering and fraud legislation
- prove succession of title
And when you have purchased a home from us we will use your personal information to:
- Provide after-sales support
- Obtain customer feedback on your home and the purchasing process based on our legitimate interests
- Inform you about other Erris Homes developments and news, with your consent
We may use your information to tailor our marketing activity based on your interests and preferences.
WHAT OUR POLICY IS ON RETAINING PERSONAL DATA
You may unsubscribe from our marketing activities, and/or state that you are no longer interested in our homes, at any time. You can do this by using the “unsubscribe” link in each email we send you though our email provider, Mailchimp, or via your My Erris Homes account.
If you have enquired about purchasing a home, we will keep all the information you have provided as long as we believe you may be interested in purchasing an Erris Homes. We will remove your personal information:
- If you unsubscribe from all our marketing activities, and inform a Sales agent you are no longer interested in our homes, or
- A length of time after your last contact with us, and
- Three years after you last gave consent.
We will close your My Erris Homes account if you have not used it in two years (unless you have reserved a Erris Home or for some other reason we feel this account should stay open), but we will ask you first if you wish to retain your account.
However, we will retain records of your name, postcode, the date of your first enquiry, the history of the consents you have given and our communications (that may include any email correspondence between you and Erris Homes concerning your enquiry) for a further period of seven years.
If you have purchased a home from us, we will retain your personal information relating to the purchase of your Erris Home for ten years from the date of purchase or until your warranty expires.
At that point we will also close your account, but will inform you first. We will however retain limited information, including your name and the details of the home we sold to you, indefinitely for our records.
We will generally retain emails for seven years and this may include any sensitive information, financial or otherwise, that you have provided.
WHO WE SHARE YOUR PERSONAL DATA WITH
We will take reasonable steps to ensure that any 3rd party we pass your personal information to protects and respects your information and complies with the relevant regulations.
We may pass your contact details and details of the home you would like to purchase to a third party (such as an IFA) so they can confirm you are in a position to purchase the home, and, when you are ready, so they can arrange finance (a mortgage) to enable you to purchase the home, but only with your prior agreement.
We will also pass your details and the details of the home you are buying to our own conveyancers, and to your chosen solicitors.
If you are purchasing using a government scheme (eg Help to Buy) we will pass necessary details about you to the government agency concerned.
If you opt for one of our other schemes, we may pass your details to an estate agent and solicitor to facilitate the sale of your home.
We will pass your details to the NHBC so they can issue a warranty certificate and to utility companies so they may provide you with their services. We will take meter readings on the day you complete the purchase and pass these to the relevant utility company.
After you have completed the process of purchasing a home from us we will pass personal information to other parties as necessary to allow them to provide our after-sales support service. This will include subcontractors to fix faults and provide emergency call-out services, and warranty providers for your boiler and any other equipment or fittings under warranty.
We may pass your contact details to 3rd parties to provide feedback from you on your new home and the sales process for our legitimate interests and industry-wide reporting unless you exercise your right to object.
We may also share your personal data with our digital services provider so that we can conduct email marketing activities with them, and so that they can fully secure, host and maintain our website and system server provision.
KEEPING YOUR PERSONAL DATA SECURE
We hold and process your personal information within the UK, with the exception of email marketing. Our email marketing provider is Mailchimpo, whose data centres are kept securely within the US.
We have in place security measures to protect the security of your personal information and keep it confidential. We review these measures regularly to make sure they remain appropriate. We cannot guarantee the security of any third-party application you may use to transmit your data (for example, an internet browsers).
Where your personal information is to be transferred outside the UK we will take reasonable steps to ensure that there are appropriate safeguards to protect your information.
We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable laws.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the requested or enquired service to you. We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
In accordance with the EU General Data Protection Regulations (GDPR) effective from 25th May 2018, you have the right to access the information we hold about you, to correct it, erase it, ask us to discontinue or restrict processing it, to object to how we are using it, the right to data portability and the right to withdraw any consent previously given.
- You have the right to request the personal data we might hold on you, and the right to withdraw any consent previously provided or to object to direct marketing we may be conducting.
- You may see information we hold about you, correct it and change your communications preferences either yourself through you’re my Erris Homes Account or by contacting the Sales Consultant you have been dealing with.
- You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly excessive or unfounded.
- You may contact us as the data controller if you have any concerns regarding how we use your personal information at You can contact us at firstname.lastname@example.org to request this information.
If you still have a concern about how we process your personal information you also have the right to report it to the Information Commissioner’s Office (ICO) – see https://ico.org.uk/concerns.
HOW TO CONTACT US
This policy is under regular review. This policy was last amended on 24th May 2018.